The AOE Trouble-Ticket System provides faculty, staff and students with a fast and efficient
procedure to file their computing trouble issues, and receive attention from the computing
staff in a timely manner. This manual has been created for first-time users to get acquainted
with the system. Happy trouble-ticketing!
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First Time Users
You only need to Register as a new user by following the "Register New User" link which will take
you to the next page.
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Registration
Provide your username (e.g. Your email PID-more than 3 characters, please), and your full
REAL name. Then click on Submit. If the username is already in use by someone else you’ll
just have to try again with a different username.
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Login
Once registered you will be required to login every time you access the
Trouble-ticket system. Just type in your username and password in the spaces
provided and click on Log in. If either the username or password is incorrect
you’ll be asked to Log in again.
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Entries
Once logged in, you have the choice of creating a New Trouble-Ticket, by clicking on the
"New Trouble Ticket" button.
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New Trouble Ticket
To create you new trouble-ticket, please fill out the form as accurately as possible.
The sender has been fixed to your name, but you can change your email address if
necessary. Select an area from the menu that best relates to your problem. Select a
priority. Give a brief title of your problem and then write down the problem’s
description.
If you have a Due date, check the box and select the day, month & year. Click
Submit when you are done. If you decide you don’t want to enter a new ticket at this time, just follow the link “Back to Index”.
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New Trouble-Ticket Confirmation
Once you submit the new trouble-ticket, you will be presented with the confirmation page,
where all features of the problem are presented. Now you can follow the link “Back to Index”
and you’ll see your trouble ticket in the list of entries.
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Index: List of entries
Now this page is not empty anymore. Every time you log into the Trouble-Ticket system,
you will be taken to the Index, where you will see all the entries you have posted.
This lets you follow their status, as experts will add comments until your problems are solved.
The “Show details” and “Add” link of each trouble ticket allow you to write
comments yourself.
When you have accumulated more than 10 tickets, new bottons will appear to make navigation
easier. Look for arrow buttons 
to move from page to page (each will contain 10 tickets at most), or use the
"List Trouble-Tickets" button to perform
a search on your tickets.
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Show trouble-ticket
In this page, you will be able to see all details regarding your trouble-ticket, as well
as add comments of your own (maybe as a response to an expert’s comment regarding your
problem, or as an update on the problem). Write your comment and submit it, and you will
be taken back to the Index where your new comment has been added.
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User Properties
To view or edit your User properties (profile), click on either 
or  buttons (usually located next to wherever your name appears
in the trouble-ticket system, e.g. top-right corner of every window).
This will take you to the page shown on the left.
This page will show your current information. If you would like to edit it,
just follow the link to editing your profile.
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Edit User Profile
Here you will be able to update your account’s information:
Real name, email address, phone number, fax, position, department and address. Also if
you would like to change your password, you can do so as well. Click on Edit when you
are done, and the changes will be registered.
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Log out
When you are ready to leave don’t forget to Log Out before exiting your browser’s window.
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